1. Introduction
Snak Group ("we," "us," or "our") operates smart vending machines and related services throughout the Greater Houston area. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you interact with our website at snakgroup.biz, use our vending machines, or otherwise engage with our services.
By using our website or services, you agree to the collection and use of information as described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.
2. Information We Collect
2.1 Personal Information You Provide
When you fill out a contact form, request a quote, or subscribe to our newsletter, we may collect:
- Name — your first and last name
- Email address — to respond to your inquiries and send updates
- Phone number — to contact you about machine placement or service
- Business name and address — to evaluate placement locations
- Message content — any details you include in your inquiry
2.2 Payment Information
Our vending machines accept cashless payments including credit cards, debit cards, Apple Pay, and Google Pay. All payment transactions are processed by third-party payment processors. We do not store your full credit card number, CVV, or other sensitive payment credentials on our machines or servers. Our payment processors are PCI-DSS compliant and handle all cardholder data in accordance with industry security standards.
2.3 Usage and Transaction Data
Our smart vending machines collect anonymized transaction data, including:
- Products purchased and purchase frequency
- Time and date of transactions
- Machine location identifiers
- Inventory levels and restocking patterns
This data is used to optimize product selection, ensure timely restocking, and improve our service. It is not linked to individual customer identities.
2.4 Website Usage Data
When you visit snakgroup.biz, we may automatically collect certain information about your device and browsing activity, including:
- IP address and approximate geographic location
- Browser type and version
- Operating system
- Pages visited, time spent on pages, and referral URLs
- Device type (desktop, mobile, tablet)
3. How We Use Your Information
We use the information we collect for the following purposes:
- Service delivery — to evaluate placement locations, install machines, manage restocking, and provide ongoing maintenance
- Communication — to respond to your inquiries, provide quotes, and send service-related updates
- Product optimization — to analyze purchasing trends and stock machines with products that match customer preferences at each location
- Marketing — to send promotional materials, newsletters, and updates about our services, but only if you have opted in to receive them
- Website improvement — to understand how visitors use our site and improve its functionality and content
- Legal compliance — to comply with applicable laws, regulations, and legal processes
4. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:
- Service providers — we share data with trusted third-party vendors who help us operate our business, such as payment processors, email service providers, and analytics platforms. These providers are contractually obligated to use your data only for the services they provide to us.
- Business partners — if you are a location partner (a business hosting one of our machines), we may share relevant transaction data related to your location for revenue-sharing and reporting purposes.
- Legal requirements — we may disclose your information if required to do so by law, in response to a court order or subpoena, or to protect the rights, property, or safety of Snak Group, our customers, or others.
- Business transfers — in the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect usage data. Cookies are small text files stored on your device by your web browser.
Types of Cookies We Use
- Essential cookies — required for the website to function properly, such as form submission and navigation
- Analytics cookies — help us understand how visitors interact with our website by collecting and reporting anonymous usage statistics
- Marketing cookies — used to deliver relevant advertisements and track campaign performance
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, disabling cookies may affect the functionality of certain parts of our website.
6. Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encrypted data transmission (SSL/TLS) on our website
- PCI-DSS compliant payment processing on all vending machines
- Access controls that limit employee access to personal data on a need-to-know basis
- Regular review of our data collection, storage, and processing practices
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to maintaining industry-standard protections.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Specifically:
- Contact form submissions and quote requests are retained for up to 24 months after your last interaction with us
- Newsletter subscriber information is retained until you unsubscribe
- Transaction data from vending machines is retained in anonymized form for analytics and restocking optimization
- Website usage data is retained for up to 12 months
8. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Access — you may request a copy of the personal information we hold about you
- Correction — you may request that we correct any inaccurate or incomplete information
- Deletion — you may request that we delete your personal information, subject to certain legal exceptions
- Opt-out — you may unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in any email or by contacting us directly
To exercise any of these rights, please contact us using the information provided in Section 10 below. We will respond to your request within 30 days.
9. Children's Privacy
Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us immediately.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, provide additional notice (such as a banner on our website or an email notification).
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after any changes to this policy constitutes your acceptance of the updated terms.